The fundamentals first: you make scheduling software for home-services businesses — plumbers, electricians, cleaning companies — and your customers are mostly small operations, five to fifty employees, which shapes everything about how your product has to work. People that busy don't attend training webinars.
What I noticed digging deeper is that your last three product announcements were all about reducing setup time — templated onboarding, the import tool, the guided first week. Taken together, that reads like a deliberate strategy: winning customers who tried a big competitor and bounced off its complexity. Your customer reviews back that up; “easy” shows up in them constantly.
I also tried the free trial over the weekend and got a demo business running in about twenty minutes, which mostly confirmed the strategy is working. What I'm genuinely curious about — and this is a real question — is what the biggest onboarding drop-off point still is, because the posting mentions this role touches new-customer activation.